SO Beauty
Help & support
Answers about bookings, payments and your account, and how to reach us.
Contact us
Write to us at [email protected] and we will get back to you.
[email protected]Frequently asked questions
How do I book, change or cancel an appointment?
Open the professional's profile, choose a service and a time, then confirm. Your appointments are listed under Bookings, where you can reschedule or cancel them within the professional's cancellation policy.
Who handles payments and refunds?
You pay the professional you book with. Deposits, cancellation fees and refunds follow that professional's policy, which is shown before you confirm. For a refund, contact the professional first through the booking messages; if you cannot settle it together, write to us.
How do I change my profile or settings?
Open Profile to edit your name, photo and bio. Notifications, privacy choices and your account are in Settings.
How do I report or block someone?
Tap … on a post, story, comment or profile, then choose Report or Block. You can see and unblock the people you blocked in Settings, under Blocked accounts.
Delete your account
You can delete your account at any time. Deletion is permanent and cannot be undone.
In the app
- Open the Profile tab.
- Tap the gear icon to open Settings.
- Under Account, tap Delete account.
- Confirm. You are signed out and the deletion starts.
On the web
- Sign in at so-beauty.vip.
- Open Settings (/settings).
- Choose Delete account and confirm.
By email
Write to [email protected] from the email address of your account and ask us to delete it.
[email protected]What is deleted
Your profile (name, username, photo and bio), your professional profile, posts, stories, comments, likes, saves, follows and blocks, the messages you sent, the reviews you wrote, your photos and videos, notifications, devices and sign-in details. Active subscriptions are cancelled.
What is kept
Records of past bookings, payments and gift cards are kept where accounting or legal obligations require it, without your name, notes or other personal content. The people you dealt with see "Deleted member" instead of your name.
Deletion starts as soon as you confirm and usually completes within a few minutes.